Shipping Policy

Thank you for shopping at Shoemoon! We are dedicated to getting your new favorite pair of shoes delivered to your doorstep as quickly and securely as possible.

Please review the details of our shipping timelines, processing procedures, and tracking protocols below.

1. Processing & Dispatch Timelines

All orders placed at Shoemoon are processed and dispatched within 2 working days (excluding weekends and public holidays).
You will receive a confirmation email with a unique tracking link the moment your package leaves our fulfillment center.
Note: During high-volume seasonal sales, processing may take up to an additional 24 hours. We appreciate your patience.

2. Delivery Estimates

Once your order has been dispatched from our facility, you can expect your package to arrive within 7 working days.

Please note that these timelines are estimates provided by our partner shipping carriers. Actual transit windows may vary slightly depending on your exact geographical location and unexpected regional customs or weather delays.

3. Shipping Rates

Shipping rates are calculated dynamically at checkout based on your delivery address, package weight, and chosen tier (Standard vs. Express). We frequently offer promotional free shipping milestones, which will be explicitly highlighted at the top of our homepage when active.

4. Tracking Your Order

Every shipment includes comprehensive step-by-step tracking. Once your package is handed over to our delivery carrier, your tracking link will show active updates. Please allow up to 24 hours for the tracking page to refresh initially.

5. Damages & Delivery Issues

Shoemoon is not directly liable for products damaged or lost during transit by the carrier. However, your satisfaction is our priority. If you receive your order damaged, or if your package is marked as delivered but missing, please save all packaging materials and contact our support team immediately so we can assist you in launching a claim with the carrier.