Order Cancellation, Replacement & Refund Policy
Effective Date: 26 August 2026
Thank you for shopping with us. Please read the following policy carefully before placing an order.
1. Order Cancellation
Once an order has been successfully placed, cancellation is not permitted.
Customers are requested to carefully verify the product, size, quantity, colour, delivery address, and other order details before completing the purchase.
Once the order is confirmed, we cannot accept requests to cancel the order, including requests made before dispatch.
2. Refunds
Refunds are not provided for cancelled, unwanted, or returned orders.
Once a purchase has been completed, the customer cannot request a monetary refund.
3. Product Replacement
Although order cancellation and refunds are not available, customers may be eligible for a product replacement in cases where the product received is:
>Damaged during delivery
>Defective or not functioning as intended
>Incorrectly shipped by us
>Significantly different from the product ordered
Replacement requests must be submitted within the replacement period specified on the product/order page.
The product may need to be returned in its original condition and packaging before a replacement is processed.
4. Replacement Conditions
To request a replacement:
Contact our customer support within the applicable replacement period.(7 days)
Provide your order number and details of the issue.
Provide clear photographs or videos showing the defect, damage, or incorrect product when requested.
Keep the original product, packaging, tags, and accessories available until the replacement process is completed.
Replacement requests may be rejected if the issue is caused by misuse, accidental damage, normal wear and tear, unauthorized modification, or failure to follow product-care instructions.
5. No Cash or Monetary Refund
Approved replacement cases will be resolved through product replacement only, subject to product availability and our verification process. No cash, bank transfer, card refund, wallet credit, or other monetary refund will be provided under this policy.
6. Delivery Damage
If your package appears damaged when delivered, please document the condition of the package and contact us as soon as possible. We may request photographs or videos as evidence to process a replacement request.
7. Policy Acceptance
By placing an order on our website, the customer acknowledges that they have read and agreed to this Order Cancellation, Replacement & Refund Policy.
We reserve the right to review each replacement request and determine eligibility in accordance with this policy and applicable law.
Customer Support: Please contact us through the contact details provided on our website for replacement-related assistance.
E-Mail : shoemoon001@gmail.com
WhatsApp :